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In 2020, Piraeus Bank transformed and took on the role of the leader in the banking sector adopting a new operating model. Transcending the narrow confines of a financial institution it moves towards assuming a more active, socially and environmentally responsible role.

Piraeus Bank was the only greek bank that participated in the creation of the global Principles for Responsible Banking; today it leads in implementing them. In this way, it paves the way for a sustainable and better future for all.

2020 AT A GLANCE

Group Figures 2020 (€ bn)

Assets71.6
Gross Loans49.5
Deposits49.6

Piraeus Bank's Market Share

31%
Loans
29%
Deposits
19%
Brokerage
28%
Branches
32%
ATMs
39%
Leasing
28%
e-users
26%
Cards
Acquiring
31%
Bancassurance
14%
Asset
Management

PIRAEUS BANK'S CUSTOMERS

Active customers in Greece5.5 mn
Percentage of customers who
assessed their overall experience
with Piraeus Bank as “Excellent/Good”93%

Group Human Resources

Employees (FTEs)10,379
Training man-hours in the Bank319,369
Percentage of promotions
covered by women55%
Percentage of women
in senior management21%
Percentage of women
in management positions 49%

Society

Persons in the community who benefited from the volunteering
and Corporate Responsibility actions of the Group15,619
Cycles of the program Project Future5
Total number of participants in
Project Future & ReGeneration (2018–2020)2,600
Donations towards medical supplies &
reinforcement of the National Health Service€1 mn
Bodies that were strengthened by taking initiatives to support weak
and vulnerable social groups: Hellenic Society for the Protection and
Rehabilitation of Persons with Disabilities (ELEPAP) and SOS Children's Villages.2
Schools and educational institutions throughout Greece
hat received a donation of computer equipment >160
Provision of office equipment in
50 schools and 41 other institutions~2,500 pieces
Total number of suppliers of goods and services9,000

CULTURE

Visitors at PIOP Museums94,660
Free admission to PIOP Museums*63.7%
*PIOP Museums were closed for a period of five months in 2020, as part of the measures against the Covid-19 pandemic.
Thematic Museums at selected regions of Greece9
Exhibitions13
Cultural activities182
Collaborations with third parties72
Regular educational
programs for children223
Εducational programs and
entertainment activities for children91
School students who benefited from
the educational activities of PIOP1,719

Environment

Green customers36,200
Approved credit limits
for green financing€2.5 bn
CO2 emissions avoided through funded RES projects (until 2020)4 mn tonnes
The electricity consumed at
Piraeus Bank came from Renewable
Energy Sources through the provision
of Guarantees of Origin100%
Building infrastructures of the Bank
were subjected to online monitoring
of energy consumption and water
consumption by the Energy Office~330

Certified Environmental Management System (EMS):
EMAS/ISO 14001:2015

Buildings included in EMS606
Employees directly involved in EMS710
Annual average savings through implementation
of the environmental management programs€5.5 mn
Annual reduction in
electricity consumption per m2-8%
Annual reduction of water
consumption per employee-23%
Annual emission reduction
Scope 1 & 2-13%
Annual reduction of total CO2 emissions
Scope 1, 2 & 3 per employee-44%

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